Great-Grandmother Gets Refund With Help from VITA Site

Clara, a retired DC school employee from Silver Spring, Md., is the legal guardian of her great-granddaughter. After attempting to file her taxes, she learned of an error on her taxes related to her great-granddaughter's Social Security number, which caused the return to be rejected.

As the matriarch of her family, Clara was counting on her refund to pay back a loan from a family member for new dining room chairs. So she called the Montgomery County information line and found out about the Community Action Agency's Volunteer Income Tax Assistance (VITA) program, which provides free, year-round tax preparation to low-income residents.

Clara hopped on a bus to the service center, where she was thrilled to find that the VITA team was able to see her on April 15 and clear up the problem with her return. With her problem resolved and her tax refund on the way, Clara praised the VITA team for solving her problem quickly, pleasantly and at no cost.

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